Our standard Minimum Order Quantity is 3 units. For custom builds or models requiring extensive software UI modifications (like the VMLC-55B series), please contact our sales team to discuss specific batch requirements.

Yes, we understand the importance of quality assurance in B2B procurement. We support single-unit sample orders for initial evaluation. The sample cost can often be partially credited toward your subsequent bulk order.

Standard models typically require a production lead time of 15–20 working days. Ocean freight shipping to North America or Europe generally takes an additional 30–40 days. We provide full logistical tracking and customs clearance document support.

Our standard terms are T/T (Telegraphic Transfer), typically with a 30% to 50% deposit required to initiate production, and the remaining balance paid before shipment.

Absolutely. Our machines feature a modular tray design supporting Spiral, Pusher, and Conveyor belt delivery systems. You can easily adjust the channel width and pitch to accommodate anything from slim snack bags to large salad bowls and 2L bottles.

Yes, we configure the power supply based on your destination country. We offer both AC 110V–120V (for North America/Japan) and 220V–240V (for Europe/Oceania/Asia) models, equipped with the appropriate regional plug types.

Yes. For fragile items, we recommend outfitting the machine with our optional smart elevator delivery system. This ensures items are gently lowered to the fetching box rather than dropped, preventing any damage to glass packaging or delicate fresh meals.

Our standard models are designed for indoor and semi-indoor environments. If you require full outdoor deployment, we can upgrade the machine with weather-proof canopies, enhanced UV-resistant screens, and heavy-duty cooling compressors to withstand direct sunlight and rain.

We integrate globally recognized cashless payment gateways (Nayax, PAX, etc.) supporting:

• Credit/Debit Cards: Visa, MasterCard, AMEX, Discover.
• Mobile NFC: Apple Pay, Google Pay, Samsung Pay.
• E-Wallets: Alipay, WeChat Pay, and regional QR code payment apps.
• Cash (Optional): Multi-currency bill validators and coin changers.

Yes. Our smart cloud telemetry system provides comprehensive REST API access. Your IT team can seamlessly pull real-time sales data, inventory alerts, and machine health statuses directly into your SAP, Salesforce, or proprietary ERP systems.

The VMLC-55 series connects via 4G or Wi-Fi to our remote cloud dashboard. From your computer, you can easily upload MP4 videos or images, schedule ad playback times, and update the virtual product catalog for hundreds of machines simultaneously.

Yes, for operators selling alcohol, tobacco, or CBD, we can integrate third-party ID document scanners or biometric verification modules directly into the machine’s front panel to comply with local regulations.

We offer a standard 1-Year Comprehensive Warranty on the entire machine, alongside long-term technical support. Within the warranty period, we provide free replacement parts for non-human-caused hardware failures via express courier.

Extremely simple. We utilize an independent modular refrigeration unit mounted at the bottom. If a failure occurs, your staff can unplug and slide the unit out like a drawer to replace or repair it, avoiding extended machine downtime or the need to move the heavy main cabinet.

Yes. Our engineering team continuously optimizes the UI and system stability. All smart machines are capable of receiving seamless OTA (Over-The-Air) updates, ensuring your fleet is always running the latest features and security patches.